{"id":11136,"date":"2025-03-27T03:03:01","date_gmt":"2025-03-27T10:03:01","guid":{"rendered":"https:\/\/www.prfire.com\/news-releases\/skyvia-helps-simply-contact-boost-productivity-by-15-and-cut-costs-by-10-with-dataflow-automation\/"},"modified":"2025-03-27T03:03:01","modified_gmt":"2025-03-27T10:03:01","slug":"skyvia-helps-simply-contact-boost-productivity-by-15-and-cut-costs-by-10-with-dataflow-automation","status":"publish","type":"news-releases","link":"https:\/\/www.prfire.com\/news-releases\/skyvia-helps-simply-contact-boost-productivity-by-15-and-cut-costs-by-10-with-dataflow-automation\/","title":{"rendered":"Skyvia Helps Simply Contact Boost Productivity by 15% and Cut Costs by 10% with Dataflow Automation"},"content":{"rendered":"<div class=\"trix-content\">\n<div>\n<strong>PRAGUE, CZECHIA. March 27th, 2025<\/strong> &#8211; <a href=\"https:\/\/skyvia.com\/?utm_source=press_release&amp;utm_medium=referral&amp;utm_campaign=prfire_simplycontact\" target=\"_blank\" rel=\"noopener\">Skyvia<\/a>, the most comprehensive data integration platform, has introduced Simply Contact\u2019s success story of automating dataflows, streamlining analytics, and improving performance using its no-code solution. By connecting Zendesk with Salesforce and other CRM systems, Simply Contact achieved a 15% boost in productivity, a 10% reduction in data management costs, and over a 3% increase in customer satisfaction.<\/p>\n<p><a href=\"https:\/\/simplycontact.com\/\" target=\"_blank\" rel=\"noopener\">Simply Contact<\/a>, a global BPO provider supporting the fintech, retail, logistics, and travel industries, manages thousands of customer interactions daily. With each client using different systems for calls, messaging, and support, consolidating data and reporting on customer satisfaction and agent efficiency became increasingly complex.<\/p>\n<\/div>\n<div>Skyvia enabled Simply Contact to centralize communication data, automate reporting, and extract real-time insights \u2014 without requiring additional development resources. The platform\u2019s ETL functionality allowed the team to connect Zendesk with Salesforce and other CRMs, transforming data into actionable metrics across all client accounts.<\/div>\n<div>\n<br \/>\u201cSkyvia has significantly enhanced data processing efficiency, so the company receives the most up-to-date information 20% faster,\u201d shared the Simply Contact team.<\/p>\n<\/div>\n<div>These improvements have helped Simply Contact reduce routine inquiry volume, scale support during seasonal demand spikes of up to 200%, and enhance self-service capabilities for end users. The full case study is available <a href=\"https:\/\/skyvia.com\/case-studies\/simply-contact\" target=\"_blank\" rel=\"noopener\">on the company website<\/a>.<\/p>\n<\/div>\n<div>ENDS<\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":11137,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"news-rooms":[6843],"press-tags":[6904,7340,6846,7339],"press-categories":[2513],"class_list":["post-11136","news-releases","type-news-releases","status-publish","has-post-thumbnail","hentry","news-rooms-skyvia","press-tags-etl","press-tags-simply-contact","press-tags-skyvia","press-tags-success-story","press-categories-technology"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/news-releases\/11136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/news-releases"}],"about":[{"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/types\/news-releases"}],"author":[{"embeddable":true,"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/media\/11137"}],"wp:attachment":[{"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/media?parent=11136"}],"wp:term":[{"taxonomy":"news-rooms","embeddable":true,"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/news-rooms?post=11136"},{"taxonomy":"press-tags","embeddable":true,"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/press-tags?post=11136"},{"taxonomy":"press-categories","embeddable":true,"href":"https:\/\/www.prfire.com\/wp-json\/wp\/v2\/press-categories?post=11136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}